Promotional Products - Imprinted and Embroidered Items - Hats, Mugs, Pens, Clothing, Apparel - Serving South Western Ontario - FAQ
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Q.  How can I get in touch with Whatcha Wanna Wear?

A.  You can reach a Whatcha Wanna Wear representative, by simply calling 519-758-8205 or by email jill@customlogoproducts.ca or kerri@customlogoproducts.ca

Q.  What if I’ve never ordered before and I am not really sure of what I need?

A.  That is what Whatcha Wanna Wear will help you with.  With over 25 years of experience in the corporate wear and promotions business, we will source and present a solution and a product list to fit your needs and budget.  Call (519-758-8205) or email jill@customlogoproducts.ca or kerri@customlogoproducts.ca .  We do also have a large showroom with many ideas to show you.  We do require a deposit of 50% for all new customers, with the remainder of the balance being paid upon receipt of goods..

Q.  What methods of payment are accepted?

A.  Cash and checks are accepted for payment

Q.  Who covers the freight charges?

A.  Shipping costs are additional, unless stated otherwise

Q.  What are over/under runs (not applicable on garments)?

A.  While every effort is made to ship the exact quantity, most suppliers are entitled to ship over or under the quantity per product of the same imprint by
5-10% and invoice accordingly.  Orders that require an exact quantity will be subject to an additional surcharge (if available as an option).

Q.  What is the minimum purchase requirement?

A.   The minimum requirement vary (please contact the office for details) for each item.   Less than minimum charges may apply on smaller volume orders.

Q.  What if I have a defective product?

A.  Your satisfaction is guaranteed with Whatcha Wanna Wear.  Any defective goods will be exchanged or credited, as long as the item is brought to Whatcha Wanna Wear’s attention within a reasonable time frame.

Q.  What file formats are needed for artwork?

A.  Bitmaps, jpegs, word files etc. are subject to additional artwork charges.  CorelDRAW, Adobe Illustrator or Photoshop are acceptable formats for screen printed orders.
  Embroidery files are required for embroidery orders.  DST files can be created at an additional charge.  Please contact the office at 519-758-8205 for further information.


Q.  How do I know what colour my logo is?  Ink colours?  Thread colours?

A.  Pantone numbers, PMS, CMYK are all required for matching colours to your logos and decoration methods

Q.  What types of decoration are available?

A. With so many means of decoration on so many items, it is difficult to list all the options available.  Screen printing, embroidery, deboss, laser engraved, transfer print, pad print, etch engraving, heat seal, dimensional, 3D puff, patches, sublimation, and so many more.  Each item is limited to what decoration method is available.

Q.  What is the standard lead time for orders?

A. Generally, the lead time is 2 weeks after art approval.  Some companies and oversea orders may have a longer lead time.  The holiday season can also create slower production times and so can the Chinese New Year, as overseas items are delayed as they are closed for longer periods.

Q.  What if I want to see a sample in person, in order to make a decision?

A.  Showroom samples are available for loan to make decisions on.  Should a sample need to be ordered in, additional charges may apply.
Please contact 519-758-8205 if you have any further questions.