Q: What if I’ve never ordered a promotional product before and I’m not sure of what I need?
With over 25 years of experience in the corporate wear and promotions business, we will source and present product options within your budget and that best represent your brand, product or service. We also have a large showroom with hundreds of product samples to choose from.
We also distribute a monthly e-blast and frequent Facebook posts with current promotions and product trends to help you source a product.
Q. What is the minimum purchase requirement?
A. The minimum requirements vary for each item. Less than minimum charges may apply on smaller volume orders. Contact the office for details.
Q. What is the standard lead time for orders?
A. Generally, the lead time is 2 weeks after art approval. Some companies and overseas orders may have a longer lead time. The holiday season can also create slower production times and so can the Chinese New Year, as overseas items are delayed as they are closed for longer periods.
Q. What if I want to see a product sample?
A. Samples are available in our showroom and can be borrowed to help with your decision. Should a sample need to be ordered in, additional charges may apply. Please contact us for more information.
Q. What types of decoration methods are available?
A. Screen printing, embroidery, deboss, laser engraved, transfer print, pad print, etch engraving, heat seal, dimensional, 3D puff, patches, sublimation, and so many more. Each item is only limited to what decoration method is available.
Q. How do I know what colour my logo is? Ink colours? Thread colours?
A. Pantone numbers, PMS, CMYK are required for matching colours and embroidery threads to your logos and decoration methods.
Q. What artwork file formats are needed for screen printing, embroidery and other decoration methods?
A. Vector files (.AI or .EPS format) created in Adobe Illustrator, Photoshop and CorelDRAW are acceptable formats of artwork for screen printing. Embroidery files (.DST format) are required for embroidery orders.
We can create AI, EPS & DST files at an additional charge if you are unable to provide. Bitmaps, jpegs, and Word files etc. are not acceptable files for decoration so would be subject to artwork conversion charges. Artwork for other decoration methods are subject to the suppliers’ requirements. Please contact us for more information.
Q: Will I see an art proof before the item is printed or embroidered?
A: Art proofs are provided for your approval before screen printing takes place. On first time embroideries, a “sew out” is done for your approval before embroidery takes place on the garment. On some products, pre-production samples are available for approval.
Q. What are over/under runs (not applicable on garments)?
A. While every effort is made to ship the exact quantity, most suppliers commonly ship over or under 5-10% the quantity ordered per product with the same imprint and will be invoiced accordingly. Orders that require an exact quantity will be subject to an additional surcharge (if available as an option.)
Q. What if I have a defective product?
A. Your satisfaction is guaranteed with Whatcha Wanna Wear. Any defective goods will be exchanged or credited, as long as the item is brought to Whatcha Wanna Wear’s attention within two weeks if possible.
Q: Who covers the freight charges?
A: Shipping costs are paid by the customer unless stated otherwise.
Q: What methods of payment are accepted?
A. E-transfers, cash, cheques and credit cards are accepted. We do not accept debit. We do require a deposit of 50% for all new customers, with the remainder of the balance being paid upon receipt of goods.